This area of study provides an introduction to the structure, roles and environment of practice of medical and dental offices in Canada. Learners gain an understanding of administrative workflows, office procedures, professionalism and face-to-face roles of a client in a healthcare setting.

Focuses on effective written, verbal and interpersonal communication needed in healthcare administrative jobs. Emphasis is placed on patient interaction, customer service excellence and conflict management, confidentiality and maintaining professional standards in the medical and dental office.

This area develops basic knowledge involving medical and dental terminology and clinical office operations. Learners become familiar with common procedures, documentation and terminology that are used in the medical and dental practice environment to support accurate communication and administrative efficiency.

Focuses on managing information about patient care and administration of systems in healthcare environments. Learners discover the management of health records, scheduling appointments, organizing services, and using office technologies that implement healthcare administration efficiently and that comply with the regulations.

Comprehensive coverage of the use of important software tools needed in modern medical and dental offices. Learners gain practical skills in Microsoft Office applications in order to facilitate documentation, scheduling, communication, and simple data management tasks.

Introduces basic accounting, bookkeeping, billing, and insurance issues specific to healthcare offices. Learners get an overview of medical and dental bills, insurance claims, and the financial record-keeping practices that are used in Canadian healthcare work settings.

Focuses on legal, ethical issues and safety responsibilities in medical and dental offices. Learners review legislation related to privacy, professional ethics, workplace safety standards and regulations related to health care administrative roles in Canada.

Prepares learners for successful entry into the workforce of healthcare administration. Emphasis placed on career planning, professionalism of workplace, job search strategies and ongoing professional development in medical and dental office settings.